Droova Privacy Policy

Summary of key points

This summary provides key points from our Privacy Notice. You can find more detail on each topic in the section indicated.

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use. See Section 1.
• Do we process sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. See Section 1.
• Do we collect information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. See Section 1.
• How do we process your information? To provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law — only when we have a valid legal reason. See Section 2.
• With whom do we share information? We may share information in specific situations and with specific categories of third parties. See Section 4.
• How do we keep your information safe? We have organisational and technical processes in place, though no electronic transmission or storage can be guaranteed 100% secure. See Section 9.
• What are your rights? Depending on where you are located, applicable privacy law may give you certain rights regarding your personal information. See Section 11.
• How do you exercise your rights? By submitting a data subject access request, or by contacting us. See Section 16.

1 What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include:

• names
• email addresses
• mailing addresses
• job titles
• usernames
• passwords
• debit/credit card numbers
• contact or authentication data
• billing addresses
• contact preferences

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we may process certain categories of sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the associated security code. All payment data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/en-de/privacy.

Social Media Login Data. We may provide you with the option to register using your existing social media account details. If you choose to register this way, we will collect certain profile information from the social media provider, as described in Section 7.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to it.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This is primarily needed to maintain the security and operation of our Services, and for internal analytics and reporting.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes Log and Usage Data (service-related, diagnostic, usage and performance information our servers automatically collect) and Location Data (information about your device's location, which can be precise or imprecise; you can opt out by disabling location settings on your device).

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Information collected from other sources

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. This may include mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, social media profiles and URLs, and custom profiles, for targeted advertising and event promotion.

2 How do we process your information?

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication and otherwise manage user accounts. So you can create and log in to your account, and keep it in working order.
• To save or protect an individual's vital interest. When necessary to save or protect an individual's vital interest, such as to prevent harm.

3 What legal bases do we rely on?

If you are located in the EU or UK, the GDPR and UK GDPR require us to explain the valid legal bases we rely on. These may include:

• Consent. We may process your information if you have given us permission to use it for a specific purpose. You can withdraw your consent at any time.
• Legal Obligations. Where necessary for compliance with our legal obligations, such as cooperating with law enforcement or a regulatory agency, or defending our legal rights.
• Vital Interests. Where necessary to protect your vital interests or those of a third party, such as situations involving potential threats to safety.

If you are located in Canada, we may process your information if you have given express consent, or where permission can be inferred (implied consent). In some exceptional cases we may be legally permitted to process your information without your consent — for example, for fraud detection and prevention, business transactions under certain conditions, or where required to comply with a subpoena, warrant, or court order.

4 When and with whom do we share your information?

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us and require access to such information to do that work. We have contracts in place designed to safeguard your personal information; they cannot do anything with it unless we have instructed them to, and they commit to protect it and retain it only for the period we instruct.

The categories of third parties we may share personal information with include:

• Cloud Computing Services

We also may need to share your personal information in the following situations:

• Business Transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5 Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to manage and display advertisements and tailor them to your interests. To the extent these are deemed a 'sale'/'sharing' under applicable US state laws, you can opt out as described in Section 13. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6 Do we offer AI-based products?

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, 'AI Products'). These tools are designed to enhance your experience and provide innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.

Our AI Products are designed for the following functions:

• AI automation

How We Process Your Data Using AI. All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process.

7 How do we handle your social logins?

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information from your social media provider — often your name, email address, friends list, and profile picture, as well as other information you choose to make public.

We will use the information we receive only for the purposes described in this Privacy Notice or otherwise made clear to you. We do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend you review their privacy notice to understand how they collect, use, and share your personal information.

8 How long do we keep your information?

We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because it has been stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.

9 How do we keep your information safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access the Services within a secure environment.

10 Do we collect information from minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to their use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at contact@droova.ai.

11 What are your privacy rights?

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information; (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the details in Section 15.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw it at any time by contacting us. However, this will not affect the lawfulness of processing before its withdrawal, nor processing conducted in reliance on lawful grounds other than consent.

Opting out of marketing communications: You can unsubscribe at any time by replying 'STOP' or 'UNSUBSCRIBE' to the SMS messages we send, or by contacting us. We may still communicate with you for service-related, non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

12 Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and applications include a Do-Not-Track ('DNT') feature you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. California law requires us to disclose that, because there is no industry or legal standard for recognising or honouring DNT signals, we do not respond to them at this time.

13 Do United States residents have specific privacy rights?

Categories of personal information we collect

The table below shows the categories of personal information we have collected in the past twelve (12) months.

We may also collect other personal information outside these categories through your interactions with us in person, online, by phone, or mail in the context of receiving help through our customer support channels; participation in customer surveys or contests; and facilitation in the delivery of our Services and responding to your inquiries.

Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract. We may also use it for our own business purposes, such as internal research for technological development and demonstration — which is not considered 'selling'. We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.

Your rights

You have rights under certain US state data protection laws, though these are not absolute and in certain cases we may decline a request as permitted by law. These include the right to know whether we are processing your personal data; to access it; to correct inaccuracies; to request deletion; to obtain a copy; to non-discrimination for exercising your rights; and to opt out of processing for targeted advertising, the sale of personal data, or certain profiling.

How to exercise your rights

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at contact@droova.ai, or by referring to the contact details at the bottom of this document. We will verify your identity before acting on a request.

14 Do we make updates to this notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Last updated' date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.

15 How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at contact@droova.ai or contact us by post at:

16 How can you review, update, or delete the data we collect?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.